Do you have a question about the hotel or our facilities?
We may have the answer already. See answers to our most frequently asked questions below.
Yes, our hotel is fully wheelchair accessible, including step-free access to all public areas and bedrooms.
Yes, each accessible room features an accessible wet room, with shower, grab rails, and optional shower chairs. Profiling beds and hoists are also available on request.
We can provide a range of equipment, such as mobile hoists, shower chairs, commodes, perching stools, grab rails, and many more items. Let us know your needs when booking.
Absolutely — please let us know your requirements when booking and we'll ensure your room is set up accordingly.
Yes, carers are welcome to stay either in the same room or in another room depending on preference and availability.
While we're not a medical facility, some of our team members are experienced in disability support. If you require medical care, we're happy to help coordinate with local providers.
Yes, we cater for a wide range of dietary needs, including soft and pureed meals, gluten-free, vegetarian, and diabetic-friendly options. Our chefs are also happy to blend food—either your own or meals we provide.
Yes, the dining area is fully wheelchair accessible, and we offer room service if preferred.
Our staff are trained in first aid and will act immediately while emergency services are called. Ambulance response time is approximately 20-30 minutes. A local pharmacy is close by.
Yes, we can store medication safely. Mini-fridges are also available in some rooms on request.
Absolutely — assistance dogs are welcome in all areas of the hotel.
Yes, we have dedicated accessible parking bays close to the main entrance.
Yes, we can organise accessible transfers with advance notice.
Yes, visitors are welcome. Please let us know in advance so we can ensure comfort and safety for everyone.
