Maison des Landes Hotel

Accessible Holidays in Jersey

Privacy Statement

PLEASE READ THIS PRIVACY STATEMENT CAREFULLY

Maison des Landes Hotel knows that you care how information about you is used and shared. Therefore we make a strong commitment to protect and respect the privacy principles regarding the personal information that you provide. The purpose of this Privacy Statement is to explain how Maison des Landes Hotel collects and processes personal information about you; how we use and protect this information, and your rights in relation to this information.

This privacy notice applies to all personal information we collect about you. Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified. We appreciate your trust.

This Privacy Statement was last revised on 20th May 2018. It is in our own power to change this Privacy Statement at any time and for any reason. The latest version of the Privacy Statement will be available on our website and significant changes to our Privacy Statement will be communicated on our homepage for a certain period of time after the change is made. By using our website or our hotel services, you agree to the terms of this privacy Statement.

Information we collect directly from you:

We collect information such as your personal details (e.g. name, age, date of birth); personal details of those travelling with you; contact details (e.g. phone number, email address, postal address); and medical requirements.

Should you choose to provide a testimonial or comment in our visitors book we may use these to promote our services.

We may collect also other information that does not in and of itself identify a specific person. This information includes IP addresses, search terms, domain names and browser types. We use this kind of information to track usage and other patterns on our website.

We also have our cookies’ information input. We receive and store certain types of information whenever you visit our website. Like many websites we use “cookies”, and we obtain certain types of information when your web browser accesses our website.

Cookies are alphanumeric identifiers that we transfer to your computers’ hard drive through your web browser to enable our systems to recognize your browser and to provide extra features.

We use your personal information to:

(a) contact you with questions and other information regarding the services we are providing to you;

(c) ensure that our records are kept accurate and up to date where you, visit our facilities;

(d) ensure we issue accurate invoices for our services;

(e) send you messages about products and services which we think will be of interest to you;

(f) comply with legal obligations to which we are subject

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

(a) to fulfil our contractual obligations to you, for example to ensure that invoices are issued correctly, and for ensuring you are able to access our premises when required;

(b) to comply with our legal obligations to you, for example health and safety obligations while you are on our premises;

(c) to meet our legitimate interests so that: we are able to provide the services you request; our services function correctly; any complaints or concerns can be promptly relayed to you; we can respond to any questions or concerns you might have; we may carry out research and analysis to ensure products and services we offer are relevant to you, and; our records are kept up to date and accurate; and

(d) send you direct electronic marketing messages to the extent you have consented to receiving such messages in accordance with applicable law.

YOUR RIGHTS OVER YOUR PERSONAL INFORMATION

Please let us know if any of the personal information that we hold about you changes so that we can correct and update the information on our systems.

In certain circumstances you may object to specific processing activities, require us to restrict how we process your personal information and ask us to share your personal information in a usable format with another company. Where you have given your consent to a particular type of processing, you may withdraw that consent at any time.

To exercise any of the above rights, please contact us using the contact details set out below.

INFORMATION SHARING

The medical information you provide will only be used to create tailored accommodation and excursions and will be deleted after completion of your holiday.

We will retain your other personal information in accordance with our data retention policy which sets out data retention periods required or permitted by applicable law.

In general, we do not share your personal information with third parties (other than service providers acting on our behalf) unless we have a lawful basis for doing so.

We rely on third-party service providers to perform a variety of services on our behalf, such as holiday excursions, website hosting, electronic message delivery, payment processing, data analytics and research. This may mean that we have to share your personal information with these third parties. When we share your personal information in this way, we put in place appropriate measures to make sure that our service providers keep your personal information secure.

Other situations in which we may disclose your personal information to a third party, are:

(a) perform other services we request from service providers;

(b) where permitted by law, to protect and defend our rights and property; and

(c) when required by law, and/or public authorities;

We may also share aggregated information that cannot identify you for general business analysis, e.g. we may disclose the number of visitors to our website or services.

INFORMATION SECURITY

We have implemented generally accepted standards of technology and operational security to protect personal information from loss, misuse, alteration or destruction. We require all employees to keep personal information confidential and only authorised personnel have access to this information.

CONTACT US

If you have questions or concerns regarding the way in which your personal information has been used, please contact our Data Protection contact.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the Jersey data protection authority (the Office of the Information Commissioner) using their  web-site.